FAQ

Frequently Asked Questions

What items do you focus on?

We focus on laptops, desktops, smartphones and laptop/PC components, including RAM, hard drives, SSDs, motherboards, processors, graphics cards and power supplies. Use the contact form to describe your items and confirm what can be included.

Can I bring printers, routers or other electronics?

Other electronics are outside our main focus. Please ask through the contact form before bringing printers, routers, modems, tablets, monitors, televisions or other items. Acceptance is not automatic.

How do I arrange a drop-off?

Use the contact form to tell us your items, approximate quantities, condition and preferred times. Wait for confirmation, then come to 1 Keystone Ave, Mount Roskill, Auckland. We will meet you at your vehicle to assess and collect the items. Please do not leave anything unattended.

What are the drop-off hours?

Regular drop-off hours are 9am–9pm, Monday–Friday, by arrangement. Ask through the form about other times; availability must be confirmed before you visit.

Can you collect from my home or small business?

Enquire through the contact form if transport, mobility or the size of the load makes drop-off difficult. Include your suburb, approximate quantities, access details and preferred times. We will confirm collection availability and arrangements with you.

Can you take broken or untested computers and parts?

Working, broken, untested or unsorted items within our main categories can be considered. Tell us their condition in the form. Devices containing damaged or suspected damaged batteries cannot be accepted.

Can you accept laptops or smartphones with batteries inside?

Yes, provided the batteries are not damaged or suspected to be damaged. We cannot accept devices with swollen, punctured, burned or otherwise damaged batteries. Mention any concerns before arranging drop-off or collection.

Can I bring loose batteries?

Standalone batteries are not accepted as a normal drop-off. If an unsorted box of computer parts includes loose batteries, tell us first; any exception must be confirmed before you bring the box.

Is there a charge?

Regular drop-offs of accepted items are currently free. Please confirm the items and arrangements through the form. Ask about any conditions or fees for collection or special appointments before booking.

Can businesses and charities get in touch?

Yes. Households, small businesses and charities can enquire about unwanted laptops, desktops, smartphones and laptop/PC components. For larger or regular collections, include quantities and requirements in the form. This is not a full professional corporate IT asset disposal service.

What happens to the devices and components?

Our aim is to assess items for repair, reuse or recycling. Testing takes place separately, so we cannot offer diagnostics before you decide to hand over a device. Only bring items you have decided to pass on.

What should I know about data on my devices?

Please tell us about any storage devices and data-handling requirements through the contact form before handing them over. Ask us to confirm the process for your items rather than assume a particular data-erasure service or certification.

What should I include in the form?

List the types and approximate number of items, their condition, your suburb, whether you want drop-off or collection, and some preferred times. Mention battery concerns, heavy items and access needs. Wait for us to confirm the arrangements.